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Frequently Ask Questions

  1. What do I need in order to use the service?
  2. What are the charges for sending SMS local and overseas?
  3. What is Multilingual SMS?
  4. Can overseas users receive multilingual or Flash SMS?
  5. How many SMS can I send at any one time?
  6. Will my credits expire?
  7. Will my account expire too?
  8. Does it matter if the numbers in the list are subscribed to the different operators?
  9. Do I need to purchase a SIM card for me to subscribe to this service?
  10. What is the maximum number of users I can add to a list?
  11. How do I keep track of the messages that are sent out?
  12. Why do I or my clients receive unreadable SMS?
  13. I am having problem using the SenderID feature. What's wrong?



What do I need in order to use the service?
You only require a web browser, like Microsoft Internet Explorer. You do not need to install any special software or purchase any hardware in order to use the service.

What are the charges for sending SMS local and overseas?
For sending SMS in Singapore, it costs only 1 credit. For sending SMS to other countries outside Singapore, it costs from 2 credits, please email us on the countries you would like to conduct your sms campaigns. Please refer to our price lists for detailed description of the different packages we offer.

What is Multilingual SMS?
Multilingual SMS is a feature which allows message to be sent in any language be it Chinese, Korean, Japanese or Arabic. It supports both Latin and Non-Latin characters. Now you can SMS to anyone, anywhere in their language.

Can overseas users receive multilingual or Flash SMS?
Although SMS.sg's messaging platform caters for all the message features such as Unicode, Flash SMS, etc, not all terminating networks able to or will support these features.

How many SMS can I send at any one time?
You can send as many SMSes as your credit allows. For worldwide coverage rate, every SMS sent in Singapore cost 1 credit and every SMS sent outside Singapore cost 2 credits.

Will my credits expire?
No, there is no expiry date for the credits as long as the account is still active.

Will my account expire too?
Yes, any account left unused or has not login for more than 9 months will deem discontinue of service and will be deleted.

Does it matter if the numbers in the list are subscribed to the different operators?
No, as long as your recipients subscribed to GSM network service, they should be able to receive the message.

Do I need to purchase a SIM card for me to subscribe to this service?
No, please refer to question 1.

What is the maximum number of users I can add to a list?
The limitation is the total number of subscribers for the package you apply for. Please refer to the price lists for the number of subscribers the package can support. Alternatively, you can also purchase more or upgrade to the package which support unlimited number of subscribers.

How do I keep track of the messages that are sent out?
All packages come with FREE online reports on the messages that are sent out. These reports will be kept for 2 months.

Why do I or my clients receive unreadable SMS?
When you sent out the Multilingual SMS, you probably did not check the Multilingual SMS box before sending. Another possible reason why you or your clients receive unreadable SMS is when you are sending out more than 1 SMS (or more than 160 characters), some overseas providers are unable to support more than 160 Latin characters or 70 multilingual characters.

I am having problem using the SenderID feature. What's wrong?
Certain International operators will block message that contains a SenderID. Currently occurs with Maxis in Malaysia and certain carriers in US and Europe.

Certain carries also change the SenderId to their own numbers. We would advise you to test each of your regional operators first before sending the messages in bulk.
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